Customer Policy

Last updated: 22 October 2023

1. Our Commitment

At Omega Solution, we prioritize our customers’ satisfaction. This Customer Policy is a comprehensive guide to our dedication and services, consolidating our Terms & Conditions, Payment, Refund, and Privacy Policies. We aim to foster a transparent and trusting relationship with you.

2. Accurate Product Descriptions

We ensure all details and functionalities of our software solutions, including ERP, HRM, CRM, and other proprietary software, are accurately described on our website. We urge you to review these thoroughly before committing to a purchase. For Codecanyon transactions, please refer to their respective descriptions and terms.

3. Secure Payment Options

We facilitate various secure payment options, including but not limited to cheques, bank transfers (NPSB, BFTN, RTGS), and digital/mobile payments like Visa, MasterCard, UnionPay, Qcash, bKash, Rocket, etc. Ensure your selected method is active and adequately funded. We uphold stringent measures to protect your transaction details.

4. Clear Refund Stipulations

Our refund eligibility applies exclusively to full-priced items, with sales or discounted purchases exempted. We refrain from processing refunds for incorrect selections or exchanges. For purchases through Codecanyon, their respective refund guidelines apply.

5. Dedicated Support and Tailored Services

Encountering technical difficulties or seeking bespoke adjustments? Our support team stands ready to assist. Customization entails specific agreements, detailing work scope, charges, and pertinent conditions.

6. Uncompromising Privacy Standards

Your privacy is paramount. Our robust Privacy Policy ensures your data’s safety, promising not to sell or disclose any personal information to third parties unless explicitly authorized by you. We do leverage aggregated, anonymized data to enhance our business strategies and analytics.

7. Open Communication Channels

Your insights drive our progress. We welcome and value your feedback, and encourage you to share your thoughts, inquiries, or concerns at solution@omega.ac

8. Dynamic Policy Adaptations

Omega Solution retains the discretion to revise this Customer Policy without prior intimation. We recommend habitual reviews of our policies; continued engagement post-alterations constitutes your acceptance of updated terms.

9. Reach Out

For further assistance, inquiries, or clarifications, we’re just an email away at solution@omega.ac